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Terms and Conditions

Welcome to Sheza. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms and Conditions apply to all visitors, customers, and users of the Sheza website.

By using our website, you confirm that you agree to these terms. If you do not agree with any part of these terms, please do not use our website.

2. Products

Sheza offers cosmetics and beauty products through our website.

We make every effort to ensure that product descriptions, images, colors, sizes, and other information are accurate. However, slight differences may occur due to screen settings, photography, or product batches.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation. An order is considered accepted once it has been confirmed by Sheza.

We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraudulent activity, incorrect pricing, product availability issues, or inaccurate customer information.

4. Prices and Payments

All prices displayed on our website are listed in Egyptian Pounds (EGP), unless otherwise stated.

Prices may change at any time without prior notice.

We accept the payment methods available on our website at the time of purchase.

5. Shipping and Delivery

We aim to process and ship orders within the estimated delivery timeframe displayed on our website.

Delivery times may vary depending on the customer's location, courier availability, holidays, weather conditions, or other circumstances beyond our control.

Sheza is not responsible for delays caused by third-party shipping providers.

6. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers are responsible for reviewing the applicable policy before placing an order.

For hygiene and safety reasons, certain cosmetics and beauty products may not be eligible for return or exchange once opened or used.

7. Product Use

Customers are responsible for reading and following the instructions, warnings, and recommendations provided with each product.

If you experience irritation, an allergic reaction, or any unexpected reaction after using a product, discontinue use and seek appropriate professional advice.

Sheza does not guarantee that every product will be suitable for every individual's skin, hair, or personal needs.

8. Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to specific terms and conditions.

Sheza reserves the right to modify, suspend, or cancel promotions at any time.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

9. Intellectual Property

All content on the Sheza website, including logos, product images, text, graphics, designs, videos, and other materials, is owned by or licensed to Sheza and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of the website

  • Submit false or misleading information

  • Use our content or website to harm or impersonate Sheza

11. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics tools, and other technology providers.

These services may have their own terms and privacy policies, and Sheza is not responsible for the policies or practices of third-party services.

12. Limitation of Liability

To the extent permitted by applicable law, Sheza will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms and Conditions is intended to limit any rights that cannot legally be excluded under applicable law.

13. Changes to These Terms

Sheza reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be posted on this page, and your continued use of the website after changes are posted means you accept the updated terms.

14. Contact

If you have any questions regarding these Terms and Conditions, please contact Sheza through the available contact methods on our website.

Last Updated: August 21, 2026