Return and Refund Policy

At Sheza, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

Due to the nature of cosmetics and beauty products, returns are accepted only under specific conditions.

To be eligible for a return:

• The product must be unused and unopened.

• The product must be in its original packaging and condition.

• The product must be returned within the applicable return period.

• Proof of purchase or order details may be required.

2. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns or exchanges for products that have been opened, used, or tested.

Products that are damaged due to improper use or storage may also not be eligible for return.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Sheza as soon as possible after receiving your order.

We may request photos or other information to verify the issue.

If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the circumstances.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another available method.

The time required for the refund to appear may vary depending on the payment provider or financial institution.

5. Shipping Costs

Original shipping fees are generally non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

Return shipping costs may be the responsibility of the customer unless the product received was incorrect or defective.

6. Exchanges

If an eligible product needs to be exchanged, the replacement will be subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

7. How to Request a Return

To request a return or report an issue with your order, please contact Sheza through the available contact methods on our website and provide your order details and a description of the issue.

Our team will review your request and provide you with the next steps.

8. Policy Changes

Sheza reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on this page.

Last Updated: August 21, 2026