سياسة الخصوصية

Privacy Policy

At Sheza, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details

  • Payment information

  • Information you provide when contacting our customer service

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and communicate with you about your orders

  • Provide customer support

  • Process payments

  • Improve our website, products, and services

  • Send promotional offers and marketing communications when permitted

  • Prevent fraud and protect the security of our website

  • Comply with applicable laws and regulations

3. Payment Information

Payments may be processed through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

Your payment information is handled according to the privacy policies and security practices of the applicable payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant advertising.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate our business, including:

  • Shipping and delivery companies

  • Payment service providers

  • Website and technology providers

  • Marketing and advertising platforms

  • Customer service providers

These parties only receive the information necessary to provide their services.

6. Marketing Communications

If you provide your contact information, we may contact you about new products, offers, promotions, or other updates.

You can opt out of promotional communications at any time by contacting us or following the unsubscribe instructions included in our marketing messages.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.

10. Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

To make a request or ask questions about your personal information, please contact us through the available contact methods on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with the updated effective date.

Last Updated: August 21, 2026